SHIPPING & RETURNS
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MADE-TO-ORDER RELEASES
MajorGigante x [LUXIFY] releases are produced in limited batches based on orders received during each release window. Unless otherwise stated on a release page, production begins after the ordering window closes.
The final edition size of a timed release is determined by completed eligible orders received during its stated release window.
SHIPPING
Shipping currently available to U.S. addresses only.
Unless a release states otherwise, orders are expected to ship within 14 days after the release window closes.
Shipping charges and any applicable taxes are shown during checkout before payment is completed.
Once an order has been transferred to the carrier, delivery time may vary based on the carrier and destination.
If we learn that we cannot ship an order within the stated timeframe, we will contact the customer with information about the delay and, where applicable, provide the option to accept the revised shipping timeframe or cancel the unshipped order for a refund.
RETURNS & REFUNDS
Because MajorGigante x [LUXIFY] releases are limited, made-to-order collectibles, completed orders are generally final once the applicable release window has closed.
If an order arrives damaged, defective, incorrect, or incomplete, contact support@majorgigante.com within 14 days of delivery. Include the order email and, when relevant, photographs showing the issue so we can evaluate and resolve it.
If MajorGigante is unable to fulfill an order, the affected order will be canceled and refunded.
Nothing in this policy limits rights or remedies available to customers under applicable law.
CANCELLATIONS
Requests to cancel an order before the applicable release window closes may be submitted to support@majorgigante.com. We will make reasonable efforts to accommodate requests that have not entered production. Once the release window closes and production begins, orders are generally final except as otherwise stated in this policy or required by law.